Case Management

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·         Creating multiple cases for parallel processing of the business and maintaining the parent and child relationship between work objects is called as case management

·         The parent case is called as cover case where as children are called as covered cases.

·         Case Management is a Process of Spanning Multiple Child Cases from a Parent Case where these child cases can be worked on parallel.

·         The Parent Case is called “Cover Case” and Children are called “Covered Cases”

·         When working Case management, the class group must inherit from “Work-Cover-“.

·         Below is the example of Case Management requirement.

·         HROnboarding –> H-01 — CoverCase

·         Approvals –> A-01 covered Case

·         Third Party Verification T-01 covered Case

·         Finance F-01 covered Case

·         Drug Test D-01 covered Case

·         Child Case Instantiation: - A child case instantiation (Method for Creating Child Case) case be chosen under the setting tab of Child Case Type Rule.

·         Parent Case Data Will be available on its pyWorkPage…

·         The pzInsKeys of all the Covered cases of the parent case will be available on pxCoveredInsKeys Value List under pyWorkPage.

·         pxCoveredCount property on pyWorkPage holds the number of Covered cases of a cover.

·         pxCoveredCountOpen property on pyWorkPage holds the number of Open Covered cases of a cover.

·         Go to the clipboard of child case.

o   Covered case information will be available on it pyWorkPage.

o   pyWorkCover = pyWorkPage Of Parent Case.

o   When working with Child Case If we want to use the Data of Parent Case we need to use it from pyWorkCover.

·         PRPC provides an OOTB when rule ‘AllCoveredResolved’, which returns true when all the covered cases resolved and false when any one is open.

·         How to restrict the Parent from being closed before its children are being closed.

o   PRPC Provides an OOTB Activity, pxForceCaseClose(work ID , Status, CloseAllSubcase etc..), which will close the parent case and all sub cases forcefully.

·         Data Propagation: - This option is available on the settings tab of Parent Case Type Rule.

Using this we can copy the data of Parent case properties to Child case properties.