Work Group and Work Basket

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Work Basket

·         Unlike work list work basket is a rule.

·         Which we will assigned to an operator via a work group.

·         Work can be accessed by all the operators who belong to connected work group.

Work Group

·         Work Group is a team of operators. Each operator will be assigned to a work group.

·         Work group can be assigned to an operator in his Operator profile under ‘work’ tab.

·         Work basket will assigned to work group and vice versa.

Operator, Work Group and Work basket Relationship.

·         Work basket contains the work items/Cases/Work objects which can be access by multiple operators.

·         The default work group and work basket are “default@SWIS” How to create a work group and work basket, assign each other.

Work Object Locking

·         When a work is been opened by an operator and is being worked on by him, PRPC acquires a lock on it.

·         When a WO is been acquired a lock by an operator, PRPC creates an entry in the OOTB table pr_sys_locks with pzInsKey and Operator ID.

·         Every time when a case been opened an operator, PRPC opens this table to check if an entry is make for the specific pzInsKey, if so it will display lock message to the current operator who opens the task.

·         Else the task can be accessible to current operator.