Routing and Ticket

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·         Transferring or Assigning work to an operator is called routing.

·         An assignment can be assigned to a particular operator by means of routing.

·         Routing Option is Available under

1)      Assignment shape properties in Process Flow.

2)      Start shape properties in Screen Flow.

·         In a process flow each assignment can be routed and in a screen flow entire flow can be routed.

·         Routing can be done in two ways.

1)      To single operator.

2)      To work basket.

·         When we route an assignment to a single operator, the task will be available in Operators Work List.

The routing activity used here is “toWorklist”. When we route a task to work list, the assignment will be created in an OOTB table PC_ASSIGN_WORKLIST.

Ticket

·         Ticket is a Process rule, which is used to jump in a flow from one flow shape to another flow shape.

·         Ticket can be called on any of the flow shape

·         Ticket can be set by using the method Obj-Set-Tickets

·         This method has been deprecated from PEGA 7