Case Type and Staging

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·         Case Type allows us to design WO life cycle.

·         It can be added from cases explorer.

·         When we add a case type to our application, it allows us to design the WO life cycle using “Staging” Wizard.

Staging

·         Staging allows us to design the WO life cycle in multiple stages.

·         WO will travel from start stage to End stage.

·         Usually End stages is called as “Resolution” stage.

·         Each stage is a collection processes whereas each process is a logical collection of similar steps.

·         Each Process = a work flow each step = A flow shape like an assignment or utility etc.…

·         When we add multiple stages in a case type, it creates multiple flows in the back group where each flow corresponds to one Process under stage.

·         All these independent flows works together as a single flow.

WO travels in a flow from start shape to till end shape.	WO travels from Start Stage to End Stage (Resolution Stage).
Ticket can be used	Change state is alternate approach.
SLA can be applied assignment level or WO level (i.e. to entire WO).	SLA can be applied ‘Step level’ (Assignment Level), Process Level (Multiple assignments), Stage Level (Multiple Processes), and Case Type Level (WO Level). To apply SLA at case type level, go to settings tab of Case type rule and choose Goals and deadlines.
Validation can be done after we submit flow action.	Validation can be done when we enter a stage.

Properties, Sections, flow actions, flows will be automatically created. BLOB (Binary Large Objects)

Change Stage

·         It is a utility shape used to jump from one stage to another stage.

·         This is an alternate of ticket